Address fields in BrightManager have been restructured from free-text blocks into separate, dedicated fields to meet BrightClient's data requirements. This article explains the new structure, how to search for and create addresses, and an important rule about address deletion.
The new address structure
Addresses across BrightManager — including Company Address, Registered Address, and contact addresses — are now divided into separate fields:
- Address Line 1
- Address Line 2
- Address Line 3
- City
- Region
- Postcode
| Note: BrightClient requires at least Address Line 1 to be completed for an address to synchronise. Addresses without Address Line 1 will only be saved locally in BrightManager. |
Searching for an existing address
If you have imported a BrightClient client or contact profile, BrightManager can display addresses already stored against that record.
- Navigate to the relevant address section — for example, Company Address or Main Contact Address.
- Click into the search field at the top of the address section.
- Enter search terms to filter address results.
- Select the address from the dropdown. The address fields will populate automatically.
Creating a new address
- Click into the address search field and select Create a new address from the dropdown.
- Enter the address details in the structured fields.
- Save — the new address will synchronise to BrightClient and become available across other connected Bright products.
Important: addresses cannot be deleted after syncing
| Warning: BrightClient does not allow addresses to be deleted once they have been synchronised. This is by design, to maintain accurate historical records across all connected products. If you clear an address in BrightManager that has already been synced to BrightClient, the change will only be saved locally in BrightManager. The address will remain in BrightClient and will continue to appear in other linked Bright products such as BrightTax and BrightAccountsProduction. A pop-up will appear to explain this when you save. |
Troubleshooting
The address search dropdown is empty
The address search only shows addresses already stored in BrightClient. You must import a BrightClient client or contact profile first before existing addresses appear.
An address is only saving locally and not syncing to BrightClient
Check that Address Line 1 has been completed. This is required for BrightClient synchronisation.
I am seeing a pop-up saying the address has been saved locally only
The address did not meet BrightClient's requirements. Review Address Line 1 and ensure it is completed, then save again.
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